Terms & Conditions

Flights Doctor acts solely as a travel agent. We sell various travel-related products on behalf of numerous transport, accommodation, and other wholesale service providers. The sole obligation of Flights Doctor is to make travel bookings on your behalf with these service providers. We are not responsible for these services, nor do we make or give any warranty or representation regarding their standard. All bookings are subject to the terms, conditions, and limitations of liability imposed by these service providers.

Price

All prices are subject to availability and may be withdrawn or varied without notice. The price is only guaranteed when paid in full. Quoted prices may change due to currency fluctuations, fuel surcharges, taxes and airfare increases.

Online Bookings

Online bookings are available only for departures from Australia. We reserve the right to reject bookings suspected to be non-genuine or fraudulent and may request additional information regarding a payment.

Baggage Allowances

• First Class: 40 kg per person or as per airline baggage policy.
• Business Class: 40 kg per person or as per airline baggage policy.
• Economy Class: 20 kg/30 kg per person or as per airline baggage policy.
• USA travel: 2 pieces per person or as per airline baggage policy.
• Domestic tickets: 23 kg per person or as per airline baggage policy.

Reconfirmations

We recommend confirming your flight with the local airline office at least 72 hours prior to departure.

Deposit and Final Payment

All deposits are non-refundable but can be used within 6 months. Final payment is required no later than 6 weeks prior to departure unless otherwise advised. Some airfares or services must be paid in full at booking.

Travel Insurance

Travel insurance is strongly recommended for overseas travel. Travel insurance is not included in the ticket cost.

Cancellation & Refund Fees

Cancellation charges can be up to 100% of the booking cost depending on fare rules. Refunds may take approximately 15 weeks or longer depending on the airline. A $200 refund administration fee applies, including in cases of airline schedule changes. Additional no-show fees may apply within 48 hours of departure.

• Ticket cost up to $1,000: $175 per ticket
• $1,001 to $2,000: $250 per ticket
• $2,001 to $3,000: $350 per ticket
• Above $3,000: $450 per ticket

Change & Reissue Fees

All non-flexible tickets are non-changeable. If changes are allowed, applicable airline change fees, fare/tax differences and the following administration and consolidation fees may apply.

• Ticket cost up to $1,000: $175 per ticket
• $1,001 to $2,000: $250 per ticket
• $2,001 to $3,000: $350 per ticket
• Above $3,000: $450 per ticket
• Domestic tickets: $55 admin and consolidation fee per ticket, plus airline fees and fare/tax differences.

Passports, Visas & Travel Advice

You are responsible for ensuring your passport, visas, transit visas and re-entry permits meet the requirements of relevant authorities. For travel advice, contact the Department of Foreign Affairs and Trade or visit Smartraveller.

Liability

We accept no liability for acts, omissions, or defaults—negligent or otherwise—of third-party service providers over whom we have no control. Where liability cannot be excluded, it is limited to the value of the travel arrangements. We are not liable for any injury, damage, loss (including consequential loss), delay, additional expenses, or inconvenience caused directly or indirectly by force majeure or events beyond our control.

Special Requirements

Please inform us of any special requirements. All requests are subject to airline confirmation and must be reconfirmed with us at least three business days before departure. Requests are not guaranteed. Some airlines may charge additional fees. If an infant turns two years old during travel, child fare and reissue fees will apply for onward, return, or both journeys. It is your responsibility to notify us of such changes. Children traveling with relatives/guardians may require written consent from both parents. Please check with the airline and relevant authorities. A minor must be accompanied by their natural parents at all times. No airline provides transit accommodation.

Frequent Flyers

Please provide your frequent flyer details to your travel consultant. While we will forward these to the airline, we cannot guarantee point accrual. Keep all boarding passes to verify travel if needed.

Passports and Visas

You are responsible for ensuring that your passport, visas, transit visas, and re-entry permits are valid and meet all immigration and government authority requirements. Any fines or costs due to improper documentation are your sole responsibility. Most countries require passports to be valid for at least six months from entry. Contact the appropriate consulate for visa requirements.

Travel Advice

For travel advice, please contact the Department of Foreign Affairs and Trade or visit their website at www.smartraveller.gov.au.

Health

You are responsible for knowing any health or vaccination requirements for your travel destinations and carrying the appropriate documentation.

Contact

Flights Doctor
02 8759 7722
info@flightsdoctor.com.au
Level 14, 3 Parramatta Square, 153 Macquarie St, Parramatta NSW 2150 Australia